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Why Outsource To Sri Lanka?

While most businesses offshore to reduce costs or accelerate growth, there’s a lot more to it than just the cost and availability of labor. To really achieve the results you’re after, you need to choose a country with just the right combination of qualities.

High standard of education

If you’re like most businesses, you already know, without looking, that your biggest expense is labour. So cutting labour costs is the quickest way to positively impact your bottom line.

Historically, however, it’s been difficult to save on labour without undermining quality and productivity. Right up until just a few years ago, there wasn’t a lot you could do to increase profits, outside of better management, productivity and tools, and you’ve probably already optimised these operational aspects of your business. So additional cost efficiencies are now hard to find.

Fortunately, offshoring has opened up an exciting new opportunity for you to significantly lower your labour costs. Because living costs are so much lower in Sri Lanka, salaries are too. In fact, you’ll pay up to 60% less than you’d have to pay at home – for the same talent. So you could potentially employ three times as many staff, or multiple specialists instead of just one generalist.

Huge talent pool

With more than 10 million highly trained people in the workforce, the talent pool in Sri Lankans is deep and very rich.

You can outsource just about any role that can be performed via an internet connection – from accountants and accounts receivable staff to customer service reps and engineers. And you can fill roles at levels from junior and intermediate right up to senior and Vice President levels.

Loyal, honest and hard-working

Srilankans are renowned for their loyalty and honesty, and for holding themselves accountable to their commitments. They value their jobs highly and tend to stay with good employers for longer than the average American or Australian employee.

This is partly due to the country’s culture of customer service excellence, discussed below, and partly due to the fact that they recognize the value Western organizations bring to their communities.

Service-driven culture

Hospitality is a big part of Sri Lankan’s economy, so most existing industries are customer service oriented. Sri Lankans place great importance on understanding and accommodating their customers, because it’s an integral part of their culture. They call it ‘a culture of customer service excellence’.

What’s more, large, multinational American and Australian companies have invested in customer service personnel and training for decades. So the labor market is rich in highly skilled talent.

Modern tech infrastructure

Sri Lankans has very similar technology to the United States and Australia, and its government invests heavily in infrastructure, particularly in the cities. Colombo, for example, is very much like any major American or Australian city, with a lot of large corporate facilities, modern office spaces, reliable utilities providers and solid telecommunications infrastructure.